Refund Policy

We will gladly accept your return for a store credit or exchange within 3 business days of delivery for regular priced items. All sale items are final sale. Policy is Strictly Enforced.

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ALL ITEMS ARE NON REFUNDABLE.

 

INTERNATIONAL ORDERS: NO RETURN OR EXCHANGE

 

Domestic/local orders:

NO RETURNS: We do not accept returns, however, we’ll accept unused, unwashed, or defective merchandise purchased on shopbioshere.com for an EXCHANGE ONLY or store credit * FOR REGULAR PRICED ITEMS ONLY *. We 

 

-Items paid with store credit will only be exchanged ONCE

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Exchanges:

Exchange request must be received via email (info@biosphere.com ) within 3 days of the delivery date. No exchanges will be accepted after 3 days, ABSOLUTELY no exceptions. * FOR REGULAR PRICED ITEMS ONLY * 

Once sent back to our facility a tracking confirmation number must be sent via email.

 

THE ADDRESS ON OUR WEBSITE IS NOT OUR RETURN ADDRESS. If any package is sent without our acknowledgment you'll be responsible to redirect the package back to you.

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ALL SALE ITEMS ARE FINAL SALE, ALL BLACK FRIDAY SALES ARE FINAL SALE, which means NO REFUNDS, NO EXCHANGES. We do not accept exchanges on SALE items, which means if the price is reduced from its regular price then it is considered a sale item. 

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-Claims for damaged goods or any packaging errors need to be e-mailed to us within 24 hours of delivery – info@biosphere.com

 

The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments. 

 

An exchange request must be received within 3 days of delivery. No exchanges will be accepted after 3 days.

 

Uneven Exchanges: If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required.

 

Shipping: Customer is Responsible for shipping fees to send the exchange back to Biosphere.

Exchange Return Processing time: Once we have received your package, your exchange will be processed within a maximum of 5-10 business days, average time for exchange returns are 1-2 business days.